Help and support
Contact support
WhatsApp, phone, email or form: reach our team 24/7.
Our support team is available 24 hours a day, 7 days a week, in French and English.
| Channel | Details | Best for |
|---|---|---|
| +237 692 494 794 | A quick answer, an urgent question | |
| Phone | +237 692 494 794 | A problem on departure day |
| [email protected] | A detailed request, with attachments | |
| Form | Contact page or the site’s FAQ | A general question |
| Address | Yaoundé — Behind Tradex Emana | Meeting us |
Pre-filled WhatsApp messages
The site’s WhatsApp buttons open the chat with a message already written for your need: general information, booking help, payment problem, cancellation and refund. Complete it with your details.
For a faster answer
Include in your first message:
- the name and phone linked to your account;
- the booking and/or trip reference (visible in My bookings);
- the date, trip and amount concerned;
- the exact error message or a screenshot.
Never share your password, wallet password or Mobile Money PIN, not even with support.
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