Cancellation and refunds
Refunds
How and how fast you are refunded after a cancellation.
1 min readUpdated on 12 October 2026
When you cancel a ticket, the amount is automatically and immediately credited back to your Afola Wallet. No further steps are needed.
- 01CancellationFrom My bookings
- 02Instant creditTo your Afola Wallet
- 03Your choiceNew trip or withdrawal
Timing
| Operation | Delay |
|---|---|
| Refund to the Afola Wallet | Instant |
| Withdrawal from wallet to Orange Money / MTN MoMo | 24 to 48 business hours after the request |
Using the refunded amount
- Pay for your next ticket directly with your balance: see Pay with your Afola Wallet.
- Or request a withdrawal to your Mobile Money account: see Withdraw your balance.
Ticket paid with a relative’s wallet
The refund is credited to the wallet used for payment. If you paid with a relative’s wallet, their wallet is credited.
Trip cancelled by the company
If the company cancels a trip, you receive a notification. For any question about the related refund, contact support with your booking reference.
Refunds apply according to our terms of sale. See the terms and conditions for details.
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