Tickets and bookings
Departure day
Practical tips for a smooth departure with your Afola Travel ticket.
1 min readUpdated on 12 October 2026
Before leaving
- Check your notifications: any schedule change or cancellation is reported there.
- Have your ticket (PDF on your phone or printed) and an ID in the passenger’s name.
- Locate the departure agency shown on the ticket: within one city a company can have several agencies.
At the agency
- 1
Arrive early
Get to the agency well before departure time for check-in and luggage.
- 2
Show your ticket
Show your ticket and ID to the agent. Your ticket then switches to Validated.
- 3
Take your seat
Sit in the seat shown on your ticket.
Company-specific rules
Allowed luggage, check-in closing time and on-board rules depend on the company. Ask them or Afola Travel support.
If something comes up
| Situation | What to do |
|---|---|
| You can no longer travel | Cancel at least 24 hours before departure from My bookings. |
| The company cancels the trip | You are notified. See Refunds and contact support if needed. |
| Your ticket is “Blocked” | Contact support with the booking reference. |
| You are running late | Quickly contact support or the agency. |
Was this page helpful?