Security and privacy
Security best practices
Habits that protect your account, wallet and payments.
1 min readUpdated on 12 October 2026
The golden rule
Afola Travel will never ask for your password, your wallet password, a code received by SMS/email or your Mobile Money PIN — not by phone, WhatsApp or email.
Protect your account
- Use a password of at least 8 characters, unique to Afola Travel.
- Only tick Remember me on your personal devices.
- Sign out after using a shared device.
- Keep your email and phone up to date so you can recover your access.
Protect your wallet
- Never share your wallet password.
- Only accept a payment authorisation request if you expected it and know the person.
- Check your transaction history regularly.
- Confirm a Mobile Money top-up only if you just started it yourself.
Spotting a scam attempt
| Warning sign | Right reflex |
|---|---|
| Someone asks for a code, password or PIN | Refuse. No Afola Travel agent needs it. |
| A link leads to a site that is not afolatravel.com | Do not type anything. Enter the site address yourself. |
| You are pushed to pay “right now” outside the platform | Only pay through the Afola Travel website. |
| You receive an unexpected wallet authorisation request | Decline it and report it to support. |
| An offer that is too good to be true | Check with official support. |
Our official channels
- Website: www.afolatravel.com — Documentation: docs.afolatravel.com
- WhatsApp and phone: +237 692 494 794
- Email: [email protected]
If in doubt or compromised
- 1
Change your password
Immediately, from My profile or via “Forgot password?”.
- 2
Check your activity
Bookings, notifications and wallet transactions.
- 3
Tell support
Contact us describing what you noticed.
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