Cancellation and refunds
Cancel a ticket
How and until when to cancel a ticket from My bookings.
Cancellation conditions
- The ticket has the Reserved status.
- The trip is still open.
- You cancel at least 24 hours before departure, as set out in the terms and conditions.
If any of these conditions is not met, the Cancel button is not offered. Contact support to review your situation.
Cancel step by step
- 1
Open My bookings
Sign in then open My bookings.
- 2
Find the ticket
Check the date, trip and passenger.
- 3
Click Cancel
Confirm when asked “Are you sure you want to cancel this ticket?”.
- 4
Done
“Ticket cancelled successfully” is shown, the ticket switches to Cancelled and the amount is credited back to your wallet.
Cancellation is final
A cancelled ticket cannot be reactivated, and its seat goes back on sale. To travel, you will need to book again.
Cancelling one ticket among several
If you booked several seats, each ticket is cancelled individually. The other tickets of the booking remain valid.
“Error while cancelling the ticket”
Try again a little later. If the error persists, the trip may have been closed in the meantime: contact support with the booking reference.
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