Account and profile
Change email or phone
Update your email address (with confirmation) or your phone number.
Change email address
- 1
Open My profile
Then click Change email.
- 2
Enter the new address
It must be valid and not used by another account.
- 3
Confirm from your inbox
A confirmation link is sent to the new address. Click it to validate the change.
Until you click the link, the new address stays “Pending confirmation” and the old one remains active.
Change phone number
Edit the Phone field in My profile then click Save. The number must have 9 digits, start with 6 and not already be in use.
Error messages
| Message | Solution |
|---|---|
| “Invalid email format.” | Fix the address (e.g. [email protected]). |
| “This email is already in use.” | Use another address, or recover access to the existing account. |
| “This phone number is already in use.” | Use another number or contact support. |
| “The number must be 9 digits and start with 6.” | Enter the number without the +237 code. |
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