Booking
Seat locking and countdown
Why your seats are held temporarily and what happens when time runs out.
As soon as you select a seat, it is locked in your name: no other traveller can take it while you finish booking. The lock is temporary so seats are not blocked forever.
Lock duration
The lock lasts a few minutes (usually 5 minutes, depending on the trip). On the payment page, a countdown says: “Your seats will be released in …”. When time gets short, the message “Complete payment before expiry” appears.
Get ready before choosing seats
Have the passenger details at hand and check your wallet balance before selecting seats. If you pay with a relative’s wallet, warn them: they will have to approve the authorisation by email.
What happens when time runs out?
- 1The page shows Time is up: your seat lock has expired.
- 2Your seats are released and become available to everyone again.
- 3Nothing is charged.
- 4Click Back to seat selection to start again.
Removing a seat during payment
On the payment page you can remove a seat from your selection (for example if your balance is too low). The removed seat is released immediately and the total is recalculated.
“No seat selected”
If you land on the payment page without any seat (link opened directly, seats released…), click Go to seat selection.
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