Account and profile
Password
Change your password or reset it if you forgot it.
Change your password
From My profile, Change password section: enter the old password, the new one (at least 8 characters) and its confirmation, then click Update.
Forgotten password
- 1
Click “Forgot password?”
On the sign-in page. You land on the Recovery page.
- 2
Enter your details
Your phone number or email, then Recover my access.
- 3
Check your emails
If an account exists, a reset code is sent to you.
- 4
Set a new password
On the reset page, enter the code received, then the new password (8 characters minimum) twice.
- 5
Sign in
“Password updated”: you can sign in with the new password.
Common problems
| Message | Solution |
|---|---|
| “The code has expired or is invalid” | Request a new code with Resend. |
| “Invalid or missing reset token” | Start again from “Forgot password?”. |
| “Passwords do not match” | Type exactly the same password in both fields. |
| “Password must be at least 8 characters” | Choose a longer password. |
A good password
At least 8 characters, mixing letters, numbers and symbols, and different from your other services. See Security best practices.
Was this page helpful?