Help and support
Frequently asked questions
Answers to the most common questions about Afola Travel.
Booking
How do I book a ticket?
Choose your departure city, destination and date, select a trip then your seats, enter the passenger details and pay with an Afola Wallet. See Book a ticket step by step.
Can I book for several people?
Yes, up to 3 seats per booking. Beyond that, make several bookings.
How late can I book a trip?
Up to 30 minutes before departure time, subject to seat availability.
Payment
Which payment methods are accepted?
Tickets are paid with your Afola Wallet or a relative’s. The wallet is topped up with Orange Money or MTN Mobile Money. Bank cards are coming soon. See Payment methods.
Is payment secure?
Yes: SSL protocols, approved partners, a wallet password and explicit authorisation for any payment with someone else’s wallet.
Can I use a relative’s wallet to pay?
Yes, the wallet owner approves the authorisation from their email address. See Pay with a relative’s wallet.
Tickets
How will I receive my ticket after payment?
Your PDF tickets are shown on screen, emailed to you and remain downloadable in My bookings.
What if I do not receive my ticket by email?
Check your spam or download it from My bookings. If the problem persists, contact support.
Can I change my travel date after purchase?
Yes, up to 24 hours before departure, depending on the agency’s terms. See Change a trip.
Cancellation and refunds
Can I cancel my booking?
Yes, up to 24 hours before departure from My bookings, if the ticket is “Reserved” and the trip open.
How do I get a refund?
It is automatic: the amount is credited to your Afola Wallet as soon as you cancel.
How long do refunds take?
Instant to the Afola Wallet; 24 to 48 business hours for a withdrawal to Mobile Money.
Account
How do I create an Afola Travel account?
Click “Sign up”, fill in your details, accept the terms and confirm your email. See Create an account.
I forgot my password, what should I do?
Use “Forgot password?” on the sign-in page. See Password.
How do I edit my personal details?
From My profile: name, email (with confirmation) and phone.
Assistance
How do I contact customer support?
WhatsApp at +237 692 494 794, email at [email protected], or the site’s contact form.
Is support available 24/7?
Yes, our team answers at any time, every day.
Can I get help in English?
Yes, support speaks French and English.
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