Cancellation and refunds
Change a trip
Changing date or departure after purchase: what is possible and how.
Changes (date, time) are possible up to 24 hours before the scheduled departure, depending on the selected agency’s terms.
Option 1 — Cancel then book again
This is the simplest and fastest method:
- 1
Cancel the ticket
From My bookings. The amount is immediately credited back to your wallet. See Cancel a ticket.
- 2
Book the new departure
Search for the trip you want and pay with your balance. See Book a ticket.
Option 2 — Go through support
For a specific change, contact support with the booking reference and the new departure you want. We check feasibility with the company.
The departure you want does not exist?
Send a trip request: the company is informed and you will be notified if a departure is scheduled.
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